• Observations on Oversupply

    Delegates from 44 countries (and 14 official observers) who attended The 25th Session of the United Nations Food and Agriculture Organization’s Intergovernmental Group on Tea (IGG Tea) on Jan. 31 expanded the organization’s mandate beyond trade aspects, ratifying initiatives addressing all three dimensions of sustainability – economic, social, and environmental. Joining us today is Peter Goggi, the IGG TEA delegate representing the US in his role as President of the Tea Association of the USA. Peter discusses #TeaPower, a new health and wellness campaign, FAO’s ongoing support of smallholders, and the economics of oversupply.

    FAO IGG TEA delegate Peter Goggi represents the US as President of the Tea Association of the USA
    Ian Gibbs, International Tea Committee with Peter Goggi at UN FAO IGG Tea
    Ian Gibbs, Chair International Tea Committee with Peter Goggi at UN FAO IGG Tea

    There is Too Much Tea in the World

    By Dan Bolton

    Peter Goggi began his career at Unilever, where he was the first American in the history of TJ Lipton to work as a tea taster. He retired after 32 years with Royal Estates Tea Co., where, as president, he was responsible for tea sourcing, blending, and quality assurance. His last assignment was as head of tea procurement, leading a team of supply managers and analysts who spent a billion dollars a year buying tea. His encore as president of the Tea Association of the USA, the Tea Council of the USA, and the Specialty Tea Institute marks a fourth decade of service to the industry. Peter is a champion of the health benefits of tea, a public speaker much in demand, and a spokesperson respected globally for his broad expertise. His annual State of the Tea Industry report is meticulously researched and rich with insights gleaned from a lifetime in tea. He attended the BATIC 2024 Bicentenary in Assam and then three days of IGG Tea beginning Jan. 31. For the past decade, Peter has been the US delegate to IGG, an influential body of cabinet ministers, tea board chairs, academics, tea association executives, and policymakers representing every tea-growing and major tea-consuming region globally.

    Dan Bolton: The much-delayed IGG Tea gathering in the world’s largest tea-producing region showcased India. Delegates also adopted several important policy decisions to help ease a challenging time in tea. Will you tell us about the event?

    Peter: The IGG is a fabulous opportunity for all interested parties on a governmental level to talk about the tea industry. It’s very important to express their views. They all have issues that they’re facing. The issues facing countries of origin are very, very different from those facing consuming countries. But ultimately, solutions that satisfy both need to be met.

    The overriding concern of everyone in this business is the lack of profit throughout the entire supply chain. Unless the growers make money, you’re not going to have tea.

    The challenge extends the entire length of the value chain. And it’s worse than it’s ever been. If you look at the price of tea over time, it hasn’t moved as fast as inflation. We’re paying the same amount for tea as in the 50s but without the margins essential to business.

    What many people don’t realize, particularly here in the US or the West in general, is that millions of people are vested in producing the tea. They’re growing the leaf. They’re plucking the leaf. They’re manufacturing the leaf, preparing it for shipment, and getting it out of their countries of origin that benefit from foreign exchange.

    We talk a lot about sustainability in the tea business. I look at it as a stool with three legs: environmental sustainability, social sustainability, which is the cultural weaving of importance to the local governments, local producers, local towns, and, importantly, there’s economic sustainability. Unless we have that, we are going to lose everything.

    Many of the discussions focused on the smallholder not only at IGG Tea this year but also during BATIC 2024, which was the Bicentennial Assam convention celebrating 200 years of tea growing in Assam. Smallholders produce about 60% of the tea in the world today — the green leaf anyway and they are vitally important to the whole supply chain.

    Everyone agrees that unless these smallholders get appropriate monies for the work that they do, then 10-15 years down the road, we’re all going to be struggling.

    FAO IGG Via Tea Board Of India
    Delegates attending the 25th Session of FAO IGG ON TEA in Guwahati, India

    Dan: Yet the crisis among smallholders is not universal. Smallholders in China have demonstrated resilience over centuries. They enjoy good margins, provide for their families, and are rewarded for investing in growing their businesses over time. Smallholders operating as rural entrepreneurs maintain diverse farmscapes, which would provide a solid foundation for sustainable production.

    Peter: China has done an absolutely fabulous job with its tea industry. If you’re in the tea business in China, you are wealthy. That model exists nowhere else in the world, unfortunately.

    China is, in and of itself, a producer and a consumer. The percentage of exports is extremely small in comparison to what they produce. And what they do produce is really enjoyed by the population. In China, they drink tea; they know tea. Tea is interwoven into every aspect of their culture. Whether it’s health, wellness, or social. It’s a great model. I wish everybody would copy that one — but that’s just not the case.

    What you’re seeing now is that smallholders are producing as best they can. But the world, quite frankly, is inundated with tea. The amount of tea produced over the last several years is greater than what’s been consumed. Tea doesn’t go away. It sits in a warehouse somewhere. So, we have too much tea. And this is what’s really dragging the price of tea down — except for the specialty segment.

    Artisanal teas have great leaf, great flavor, great stories behind them, and well-thought-out manufacturing processes. They’re making money, but the quantities are relatively small – we’re talking on a volume basis of 8% to 12% of the world’s tea, but it’s responsible for probably 25% to 30% of the profit.

    Dan: During the past 20 years, the volume of specialty tea has more than doubled. It is encouraging that demand is growing and that people prefer to drink healthful, better-tasting tea with its artisan story and third-party certifications. Drinking good tea is a reasonably priced personal choice with untold benefits. Teabags sell for pennies, and you get what you pay for, but spending a small sum of money, perhaps $3 per ounce, about 43 cents per serving, as a floor on which higher-quality tea, priced at $8 per ounce, is the tide to lift all boats.

    Peter: That’s the hope. We saw some very good indications of a positive future coming out of COVID because, qualitatively, Gen Z was really turning to tea during COVID. They were buying specialty tea — to take your point about stories and tea’s artisanal aspects — they love that stuff. And they’re very keen on knowing that the dollar that they spend for a product is going back to help the person who actually produces the product.

    So this is where knowledge of the value and supply chains are very important to this particular class demographic, and as they age, they will continue to drink tea.

    It’s a known fact that as the population ages, the incidence of tea consumption increases. So I’m hoping that the habits they’ve grown to embrace as university students will carry through for the rest of their lives, and they’ll pass that on to the next generation.

    That’s the good news. The bad news is that that habit was very true at home, not very true out-of-home, so they drank all their tea in their houses with their personal tea ceremonies, whether it’s a particular mug or whether it’s a particular teapot or how they did it or with their friends are watching their videos, loved it, consume more, and it was hot, which in the United States is important because we’re a tea drinking nation of iced tea, and they’re drinking more hot tea.

    That’s a potential change as we go forward. But regrettably, as they go out-of-home, their incidence of tea drink drinking does not match up with what they do at home. So, this will be the challenge: How do we get that tea experience out of home?

    Tea Power
    UN Tea & Health Working Group proposes #TeaPower marketing campaign.

    Dan: During the 25th FAO Session, delegates formally adopted a coordinated global marketing campaign to promote the power of tea. The hashtag #TeaPower targets youth, portraying tea as a healthy, plant-based, beneficially bio-active beverage with scientifically demonstrated advantages over rival drinks.

    Peter: We blazed the path of tea and health here in the United States. We made a conscious decision back in the 90s that anything we would say about tea and health had to be rooted in science. Beginning with the urging of Marty Kushner, we embarked on the Tea & Health path. Pollock Communications has been a tremendous partner in coordinating our symposiums and serving as a leader in our Social Media communications. As I said, all of our messaging is rooted in science, and we’ve been lucky to have two key individuals working with us: at the beginning was Dr. John Weisburger, and for the last several years, there has been Dr. Jeffrey Blumberg.

    We’ve held six international symposiums on the science of tea and health, and they’ve all generated interest. They’ve all generated tremendous knowledge about tea and have shown different areas in which tea positively impacts human health.

    So #TeaPower is a marketing effort born out of FAO that sits on a lot of the work we’ve done, not only here in the US but also picked up internationally. I believe everybody at the FAO IGG agrees that tea and health is one of the big levers to press to help drive consumption to help people pick up and take notice that “Oh!” tea is good for you.

    Hashtags
    • #TeaPower #UnlockYourPotential #TeaTime
    • #Flavan3ols #SportAndFitnessBenefitsofTea
    • #YoungerGenerationsHealthAndPerformance
    FAO IGG Collaboration
    FAO IGG Collaboration

    And as you mentioned, there are a lot of bio-actives in tea. It’s plant-based, it’s natural, calorie-free. You have black, green, oolong, white, and dark teas that all come from the same bush; it is just a matter of how it’s processed. And when we use the word process, people need to understand that tea is very lightly processed. It’s not that we’re adding anything. It’s just we’re changing how we manipulate the leaf for the amount of time that we let it sit in a room to oxidize. The whole process is natural.

    This provides another great platform to discuss why it is healthy and how consuming as little as two or three cups of tea throughout the day can positively impact human health.

    So yeah, I’m excited.

    The FDA is very clear on what you can say about the health aspects of any food. The Holy Grail of tea continues to be what is known as a structure-function claim, which says: “If you drink tea, it’ll stop cancer, or if you drink tea, you’ll stop a heart attack. And that’s what we continue to seek. And more and more of the research indicates that we’re on the right path.

    That’s what we hope for in the tea business. That’s why we continue to encourage scientists to study tea, and we’ve seen progress in quite a few areas of human health.

    We just need some more studies to get us to the endpoint.

    International Tea Day 2024

    The Working Group on Tea & Health has the opportunity to use the established science to develop language around the topic of sport and fitness, targeting a younger generation as well as the importance of flavan-3-ols in healthy living. The language would include hashtags all organizations could use to amplify the messaging on various media platforms. International Tea Day, 21 May, would provide the perfect platform for the campaign, with all interested parties agreeing to harmonized messaging and campaign timings running up to and culminating on the day of observance.

    Dan: Is there a future for green tea in the US? Is that a style of tea that can expand?

    Peter: It’s a mixed story. Pre 1998, I worked for Unilever / Lipton in the US, and we were probably the largest green tea bag manufacturer and seller, but the total imports into the US were somewhere in the neighborhood of 3% of total tea.

    Then a study about tea drinkers in Japan was published in Reader’s Digest in 1998. That study talked about lowering the incidence of liver cancers, and the only thing they could attribute it to was a particular area in Japan. Shizuoka is the largest green tea growing area in Japan. People there consume much more green tea than the rest of Japan. They had a much lower incidence of that particular cancer, and when it came out in Reader’s Digest well, green tea sales exploded. I mean, you couldn’t find enough green tea to meet consumer demand. During the next few years, you saw a very steep curve. Green tea increased to about 20% of imports over the next four or five years and has been coming down ever since.

    So right now, green tea represents about 14% of tea imported into the US. I really think that, like anything else, you can tell someone that it is good for you until you’re blue in the face, but if it doesn’t taste good, they’re not going to consume it. And green tea just doesn’t fit the Western palate.

    Now a lot of caveats go along with that. Number one is that most people probably make their green tea incorrectly. They probably use the same amount of tea as black tea — you shouldn’t use as much. It would be best if you use about half. They’re probably steeping it in boiling water, which you shouldn’t do. Instead, you should bring the water to a boil and let it cool down to about 185 degrees Fahrenheit. Let it cool before steeping.

    Those two components alone make green tea much more consumable, much less astringent, and far sweeter than you would normally get if you produce it the other way.

    The other thing that people don’t understand about green tea is that there are two ways of fixing green tea or actually stopping the process of oxidation. The Chinese use pan firing on a very hot surface that the tea leaf passes over, destroying the Polyphenol oxidase, which is the ingredient that turns tea from green to black and oxidizes all the other constituent parts of the leaf. The Japanese use steam, and those two processes develop completely different flavor profiles. Japanese tea tends to be far more astringent with a bit more fishy taste, whereas Chinese tea tends to be sweeter and smoother.

    Those two processing elements alone drive a big flavor differential. But to your point, what can help make green tea more accepted? Clearly, we’re seeing the addition of botanicals mellowing out the tea. It’s important to keep enough of the “good stuff” (True Tea) to deliver human health aspects. That is really the way to go. Green tea blends have been well-received for years, but I think there is more interest in tea being blended with mint, or citrus fruits, or rose hips, etc. You’re getting a much more layered offering in terms of taste than you will with just green tea alone.

    It’s very interesting to see the innovation that’s going on right now in green tea and the use of botanicals and other components that help reach the consumer and create a better-tasting, more acceptable product.

    “The overriding concern of everyone in this business is the lack of profit throughout the entire supply chain.”

    – Peter Goggi

    Peter Goggi with Arun Singh, Founder Trustee at Tea Vision Trust
    Peter Goggi with Arun Singh, Founder Trustee at Tea Vision Trust

    Dan: Innovation isn’t an option when facing a diverse, aggressively promoted, competitive marketplace. You must innovate constantly because everybody with a beverage on the shelf is innovating, right?

    Peter: Yeah, I mean, this whole aspect of innovation, bringing new ways of thinking to produce a product, will help drive any industry, not just the tea industry.

    What you’ve been talking about, though, is generally limited to the country in which they’re doing it. I haven’t seen too much of that being exported simply because they haven’t had an opportunity to make as much.

    Peter: Yeah. I mean, this is what I was talking about before this particular project that you’re talking about. What do you have? You have economic sustainability; you have social sustainability. And you have ecological, which follows anyway because they’re probably diversifying their portfolio of crops that they’re growing because now they’re making more money from tea, they can maybe grow maize or something else that will help feed their family.

    You know, I mean, this is exactly what it is, and really, part of that model is copied from the KTDA (Kenya Tea Development Authority), which probably has the strictest plucking standards of any small holder that I can see and guess what, they always get the best prices, you know because they’re two leaves in a bud. And so, this, in my view, addresses several things. Number one is you get better quality. If you produce better quality, you get better prices, and everybody makes more money. But even more importantly, and that’s looking at the larger universe of tea, is that if you’re doing fine plucking, your yields go down, and if your yields go down, that means the balance between supply and demand will come more into play. And then the whole boat gets lifted, to use your metaphor, because a high tide lifts all boats, and that’s what we want.

    If we were in a much closer balance of supply and demand, it would be better, best for everyone. Everyone wins when you have a balance.

    Dan: At the heart of that balance is quality. Cultivate only lands that produce great tea. Then, limit what the factory will accept and process. Buds and a few leaves bring a better price at lower volumes. Leave the coarse leaves to reduce plant stress and minimize sorting costs. Harvest frequently to increase the concentration of tender fresh leaves. Hand pluck in steep terrain at altitude but use more selective optical “smart shears” elsewhere. Mechanization in the field and ahead of the sorting table lowers cost. Cultivate fewer hectares to deliver less to the withering trough. Invest in fermentation cabinets to achieve greater control and more distinctive tasting tea.

    Peter: All great ideas.

    This goes back to how they made tea in the 40s, 50s, 60s, and early 70s. It’s not rocket science, folks. Quality leaf means quality, which means you’re giving the highest potential to the factory to make good tea coming out. And if they treat that leaf well during their manufacturing process, you will have the best possible product. It’s just common sense.

    Dan: Why do you think so much effort, time, and money is being spent on producing a surplus?

    Peter: This is, you know, is one of the things that make you want to shoot yourself in the head. As a consumer nation, we’re saying listen, there’s only so much we can do to drive share of throat. You know, let’s face it, people can only consume X number of liters of liquid a day. That’s it.

    If, at origin, you decide to do just what we said to increase the quality of the pluck, make sure that you don’t chase markets when prices do go up and produce more tea to take advantage of that. Then everything falls into place as we can see in some of these demonstrated models. The challenge is that tea has been in a boom-bust cycle since I’ve been in business, and I got into the business in 1979.

    You can go back and look at historical records, and everything else to find that everybody freaks out whenever the price of tea starts going up. Producers turn on the tap and make more tea. One of the big problems with tea is that overnight, you can produce 20% more leaf just by picking more leaves further down the bush, or you forego pruning. Usually, 20% of your tea bushes are leafless and not producing. Growers stop pruning when prices go up that’s 20% more volume right there. Or you tell the pluckers to go a little bit further down the bush, and suddenly, you have all this lower-quality tea flowing into the market and depressing prices.

    Dan: A factory focused on quality over quantity will say, look, that’s a cheap way to increase volume, but the advantage is lost at auction when tea sells for so much less. A disciplined specialty grower will insist: Unless you give me the top three leaves, volume doesn’t matter.

    Peter: The factory can say that, but the dollar incentive too often overrides logic because there’s an opportunity to make a lot of money quickly.

    They have been under economic pressure for so long that an opportunity has come for them to make money to help fill the voids they’ve been accruing over the last several years. I’d take that opportunity. I mean, that’s just the laws of economics, and whether you like it or not, you feel for them.

    These are things that could be prevented. You mentioned Tanzania, their minister of agriculture came out a few months ago and said they are going to triple production to 90 million kilos by 2030. So, they’re planting new tea. Why? Why are they doing this? I mean, there’s no export demand and no domestic market that can consume all that tea in an effective, profitable way. We’re going to be in trouble for many, many years.

    Peter: Now, each country has its problems, and I don’t want to make snap judgments and say they’re wrong. They’re doing what they think is best for their people. And that’s what counts, but one can’t deny the laws of supply and demand, which is the most overarching issue we’re facing.

    There’s just too much tea in the world; if we can fix that, everything else will fall into place.

    FAO IGG Via Tea Board Of India
    Organizers of the 25th Session | UN FAO IGG TEA

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    Episode 154 | Peter Goggi, the UN FAO IGG TEA delegate representing the US in his role as President of the Tea Association of the USA, discusses #TeaPower, a new health and wellness campaign, FAO’s ongoing support of smallholders, and the economics of oversupply. | Episode 154 | | 9 Feb 2024


  • Modern Herbalism from Traditional Medicinals

    Traditional Medicinals is a Northern California-based botanical wellness brand rooted in modern herbalism that inspires active connection to plant wisdom in serving people and the planet. Formulations of more than 60 teas, lozenges, and capsules are strictly limited to science-based botanical ingredients without added flavors and in quantities that meet pharmacopeia standards for efficacy. The company’s single blends and single-herbal infusions are organic, sustainable, and ethically sourced. Traditional Medicinals was launched in 1974, and in recent years, the company has experienced exponential growth as consumer demand fills the sails, expanding distribution from niche natural food stores to mass market outlets. Joining us is Chief Marketing Officer Kristel Corson. She says, “Our teas have been around what seems like forever, but herbals are having their moment, and it is important to educate folks, not just on what has been, but on what medicinal herbalism is today, and it’s very different.”

    Listen to the interview

    Kristel Corson, Chief Marketing Officer
    Kristel Corson, Chief Marketing Officer, Traditional Medicinals
    Kristel Corson, Chief Marketing Officer, Traditional Medicinals

    Harnessing the Power of Plants

    By Dan Bolton

    Kristel joined Traditional Medicinals in 2022 “to focus on building the brand for its next phase of growth, rooted in purpose, and delivering amazing products that harness the power of plants and their many wellness properties.”

    She spent more than 30 years helping beloved brands like Clif Bar, Jamba Juice, Clover Sonoma, and LeapFrog exceed business objectives through a combination of innovative new product launches, strong retail presence, and marketing programs that create positive, lasting consumer connections.

    As chief revenue officer, Kristel helped transform the century-old Clover Stornetta brand from a values-based regional dairy to a nationally recognized conscious-consumer and mission-driven product innovator. Kristel earned a BS in Business Administration with a concentration in Marketing from San Francisco State University.  

    “We’ve got a full innovation team thinking up all the different ways to bring these amazing herbs to consumers, make them more accessible, and help them understand the benefits that they can bring.”

    – Kristel Corson

    Dan Bolton: I am delighted, Kristel, that you joined us today on the Tea Biz Podcast. Will you tell us just a little about yourself?

    Kristel Corson: I’ve worked on consumer-packaged goods for over 30 years. About 20 years ago, I found my passion through working for brands driven by multiple bottom lines, more purpose-driven brands that have an impact, and a mission to do better in the world.

    I started with Traditional Medicinals about 15 months ago, and they are the most purpose-driven, impact-driven brand out there, at least that I have come across.

    It is primarily tea. However, our focus is plant medicine and bringing plant medicine out into the world in an accessible way to help with everyday wellness.

    We’ve recently launched lozenges and are looking at different ways to bring this plant medicine, but our mainstay is teas. That’s what started the company about 50 years ago.

    High quality herbal wellness

    Throat Coat

    Dan: Good Housekeeping recently named Throat Coat a category winner in coffee and tea. The kitchen lab experts and more than 1000 consumer testers were tasked with finding the most innovative, high-performing products. They chose a tea that has been around since the 1970s. The citation by the judges encapsulates several modern trends: “Warm liquids can be soothing, and this blend from Traditional Medicinals is designed to support throat health. It smells sweet and like licorice. It’s also slightly woody. It’s organic, and the brand is B-Corp certified,” said Good Housekeeping’s team of experts.

    Kristel: Consumers look to Good Housekeeping because they use consumer panels, they really do their research, and to have Throat Coat called out, as, you know, one of the best teas out there is amazing.

    Throat Coat is a product that has been around almost since its inception. It wasn’t one of the original teas, but it came out soon after. The tea helps your throat while you’re sick or when you’re hoarse, but it’s a tea that’s just for overall throat health.

    Throat Coat has been getting much recognition lately, but for many years, several artists out there, musicians in particular, seem to love Throat Coat.

    Throat Coat
    In 2020, the company announced plans to build a distribution facility in Virginia. Construction was expected to start in late 2023, but the facility has not been built.

    Dan: The uplift from niche natural grocery and health food stores to the mass market was underway before the pandemic but has since accelerated. What is propelling the brand forward?

    Kristel: Well, Traditional Medicinals, as you noted, have always been rooted in plant medicine. We only use medicinal-grade herbs in our teas. We don’t use any flavorings or anything but the true herb.

    This is one of the things we pride ourselves on in trying to introduce the true taste of herbs to consumers. We have a full staff of R&D [Research and Development] scientists and naturopath doctors who understand these herbs, their qualities, and their flavors.

    We create our medicinal herbs, formulas, and blends like Throat Coat, whose key ingredient is the slippery elm, a tree bark from Appalachia that soothes throats. It’s a blend incorporated with many other herbs that provide medicinal benefits, like licorice, which also gives it a nice taste. And so we’re very proud that we can bring that efficacy to our teas with blends that consumers like as well.

    Early 1970s range
    Early 1970s range

    Dan: In its Food Trends for 2024 report, Whole Foods Market named Traditional Medicinals as an example of a women’s health trend labeled “From Taboo to Top-of-Mind.”

    “We’re seeing more brands making products to support periods, pregnancy, postpartum, menopause, and even sleep that address life stages and symptoms previously swept under the rug,” writes Whole Foods.

    Traditional Medicinals co-founder Rosemary Gladstar was selling Mother’s Milk lactation tea 50 years ago. The line now includes Raspberry Leaf Tea for menstrual relief, Pregnancy Tea, and Morning Ease for morning sickness.

    Advanced R&D
    Advanced R&D capabilities

    Kristel: Medicinal-grade herbs have been used for thousands of years to help women through the different stages of their lives. Herbs help with hormonal balance. You mentioned Mother’s Milk, which is one of our original teas. It helps women who are nursing to produce more milk. One of the most recent trends is an herb called raspberry leaf. That is our very popular tea to help women with their menstrual cycles.

    One of the things we do at Traditional Medicinals is develop products that can become part of your everyday wellness cycle.

    Going to the doctor and getting pharmaceutical drugs is necessary from time to time, but daily for overall wellness, herbs have a place in today’s world.

    Dan: So, how’s business?

    Kristel: Our business is going wonderfully. We continue to see double-digit growth, year on year. I think it is about being in the right time and place. Post-COVID, people have taken a hard look at their overall health and wellness and have made changes.

    The younger generations are much more into plant-based products in general. Herbal tea is one of those. I think that herbal tea is something that consumers, for a relatively low cost, can bring into their daily lives and take better care of themselves.

    What’s unique about Traditional Medicinals is how we source the product.

    We’re organic, but many of our products are also Fairtrade certified. We try to bring to light how important it is for the producers and growers and the people who collect the herbs to be treated fairly. Within the retail space, consumers are asking for not only good quality products, but also products that are made fairly and ethically.

    As we turn 50, we are seen as offering a product that connects with consumers’ needs. And when you connect with consumers, retailers want you. Our roots were in the natural products industry. We were in health food stores originally, with little mom and pops, and then Whole Foods took us on, leading to other retailers like Sprouts. In the last ten years, we’ve stepped into the mainstream with the likes of Kroger, Publix, Walmart, and Amazon.

    It was old school to think that if you were a true natural product, you would stay in the natural channel. We believe we’re trying to bring plant medicine to the world, to all consumers, so that they can bring it into their daily lives.

    On display
    On display

    That connection and working with retailers to prove the case over the years that herbal teas deserve a spot on the shelf is something that we’re very focused on and very successful. Today, we’re the number one herbal wellness tea.

    Dan: You’ve seen significant online sales growth. Will you describe the role online played in transitioning to mainstream? Sales spiked in 2020. How are online sales now?

    Kristel: online sales definitely went through the roof during COVID. Selling online offers a different experience for the consumer versus brick and mortar.

    When they find you online, you can often tell the story of your products. You can go deep with pictures, articles, and videos so the consumer can be much more educated. And so, by being educated, especially with something like a Traditional Medicinals tea that has so much behind it, you know, it’s a dietary supplement, which FDA regulates. We have several certifications, which are all third-party accredited. People can read about this, get steeped in that information, and make a much better choice.

    Online retailers make it easy for you to subscribe. A lot of them offer discounts if you subscribe. And it becomes part of a consumer’s pantry.

    Convenience is a huge part. You can go online at any time to buy a product, but for us, what we’ve been able to do is tell our story. We’ve provided consumers with in-depth information about how we make our teas, where we get our teas, our ethical sourcing, and everything that we believe in that supply chain side.

    Consumers get to read reviews. And so you know, not only do you hear from the company and everything they bring forward, but many of our top products have amazing reviews that help consumers hit that “Buy Box” when they’re shopping online.

    Active website
    Educational website

    Dan: Renewed interest in herbal infusions and condition-specific and functional teas are trends that will be long-lived. And how do you see the evolution of Traditional Medicinals?

    Kristel: We talk a lot about new products within the four walls of Traditional Medicinals. We are rooted in plant medicine and bringing that to the forefront for consumers.

    Tea will always be the core of the brand because of its ability to deliver plant medicine in a way that people can consume easily. It also gives you that sense of daily ritual to take care of yourself; tea provides an entire experience.

    But as we look to the future, we also see that we can bring plant medicine to consumers in our organic lozenges under the Throat Coat brand, which is already amazing at retail. People recognize the Throat Coat as something that they’ve had in their pantry for years to help with their throat, but now in a more convenient way.

    A lozenge is the perfect product, but there are so many more.

    The future is this combination of continuing education, fair and ethical sourcing, and finding new ways to bring plant medicine to consumers. 

    And so, we’re excited. We’ve got a full innovation team thinking up all the different ways to bring these amazing herbs to consumers, make them more accessible, and help them understand the benefits that they can bring.

    We categorize our teas in two different areas; we have the ones that we’re most known for: Throat Coat, Smooth Move, and Mother’s Milk; these are all teas that the herbalist formulates. They’re all blends. And they are put together to provide specific medicinal benefits.

    But we also have a whole line of what we call single herbs. These we bring straight to the consumer. Peppermint is an example. We educate them on the fact that peppermint is amazing for digestion. We state that on the packaging and discuss the functional benefit each of our teas brings.

    Consumers can study the shelves and figure out what they need most in their daily lives. When Traditional Medicinals brought forth these medicinal-rated herbs, they honored traditions passed down for thousands of years. In addition, we explain ethical sourcing and how we respect collectors and producers. We’ve been a leader in the Fairtrade movement.

    The next level is our Fair for Life certification, which examines the entire supply chain and how we bring products to market. The emphasis is on “responsible supply chains” that incorporate long-term vision. Fair for Life was created in 2006 by the Swiss Bio-Foundation and taken over by Ecocert in 2014.

    As we look to the next 50 years, in addition to educating consumers on plant medicine, we strive to be a role model for other companies doing business in the most ethical way possible. We’re very proud of that.


    Photos are courtesy of Traditional Medicinals. Thanks to Kristel for sharing.

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    Episode 151 | Traditional Medicinals is a Northern California-based botanical wellness brand rooted in modern herbalism to inspire active connection to plant wisdom in service of people and the planet. Formulations of more than sixty teas, lozenges, and capsules are strictly limited to science-based botanical ingredients without added flavors and in quantities that meet pharmacopeia standards for efficacy. Chief Marketing Officer Kristel Corson says, “Our teas have been around what seems like forever, but herbals are having their moment, and it is important to educate folks, not just on what has been, but on what medicinal herbalism is today, and it’s very different.”

  • World Tea Academy Partners with Australian Tea Masters to Refresh Online Curriculum

    World Tea Academy is making a fresh start in the new year, unveiling a new website and a refreshed portfolio of online and on-demand classes at lower fees. The curriculum spans the interests of tea enthusiasts and offers five certifications for those employed in tea. Australian Tea Masters Founder Sharyn Johnston designed the new curriculum and developed the website. She is with us today to talk about joining forces with Questex, owners of the World Tea brand. “This partnership marks a landmark moment for us, offering an extraordinary opportunity to showcase our deep commitment to tea education on a global stage,” she said.

    • Certifications include Tea Specialist, Tea Professional, Tea Sommelier, Tea Health Expert, Tea Blender, and Tea Aroma Expert.

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    World Tea Academy Head of Tea Education Sharyn Johnston
    World Tea Academy Head of Tea Education Sharyn Johnston
    World Tea Academy Head of Tea Education Sharyn Johnston (CEO Australian Tea Masters)

    Low-Cost Foundation Course is Key to Training Baristas

    By Dan Bolton

    Sharyn Johnston is the newly named head of education at World Tea Academy. She was the founder in 2011 and remains CEO of Australian Tea Masters, a global resource for tea training, tea blending, tea consultancy, and tea education in Australasia. Sharyn has authored two handbooks on tea, one defining the role of the sommelier and the other explaining the basics of tea blending. She is a skilled taster who buys, sells, and blends millions of kilos of tea annually as the head of Australian Tea Masters Wholesale and Blending—the company’s trading arm. With offices in Singapore, Sri Lanka, and Indonesia, it was launched in 2017.

    Sharyn is a member of the advisory board and Head Judge of “Tea Masters Cup International.” Sharyn has traveled to more than 20 countries, where she often speaks at conferences and festivals attended by tea enthusiasts and professionals. Tea Masters offers a portfolio of approximately 30 tea courses across all sectors with a strong focus on specialty teas.  Australian Tea Masters has organized and will operate the newly updated education platform the World Tea Academy uses.

    “This partnership marks a landmark moment for us, offering an extraordinary opportunity to showcase our deep commitment to tea education on a global stage.”

    – Sharyn Johnston

    Dan Bolton: What do you enjoy most about teaching people about tea?

    Sharyn Johnston: Number one is the people I meet worldwide when we run a class; they’re all so different. They’ve all got different likes and dislikes in tea and different backgrounds. It’s just a great opportunity to travel, meet people, and learn more about tea every day; I always learn something new myself.

    I’ve gone to origin in so many different countries, I’ve trekked around the tea farms, I’ve met the small farmers, I have put a huge amount of energy in the last seven to eight years with at least half a year each year I have spent traveling to tea farms and meeting the people at the ground level. I wanted to experience making tea with them and understanding the processes. I want to be able to share that through education. That will probably be my big focus, showing the real world of tea, not the commercial world, but showing the real world of tea through education.

    Dan: Tim McLucas, VP and Market Leader of the Bar & Restaurant Group at Questex, writes that Australian Tea Masters is “uniquely positioned to support the growing demand for online tea education, plus provide new opportunities for professionals to meet and learn in person and connect face to face with the tea community including producers, retailers, suppliers, and other key industry stakeholders.”

    I hold World Tea in high regard, and as the first editor and publisher of World Tea News, I have followed their competitions and education programs since they were created.

    It sounds to me like you are well-paired in this new venture.

    World Tea Academy Head of Tea Education Sharyn Johnston
    Sharyn Johnston

    Sharyn: Oh, thank you. I’m honored to have been asked to collaborate with The World Tea Academy. Twelve or 13 years ago, when I started in tea, I went to the World Tea Expo to try and learn more about tea. I was so impressed with the classes; having people together all love tea was such a great experience.

    I’ve attended almost every World Tea Expo since then, and I’ve always loved it, so I can’t believe I have this opportunity to work with and collaborate with World Tea Academy. I see great opportunities in the education side of tea.

    Dan: How will you differentiate your program from others? I’d like you to share your vision of how the academy might evolve with readers.

    Sharyn: We’ve built a new website that is very modern, enhanced all the content, and added more than 1,000 new photos, images of tea plantations, and things like that. We’ve got a long way to go.

    We’ve got some amazing ideas for the future, and we want to build on that. One of the things we’ve already introduced is a new Basic Foundation course in tea.

    That was one of the important things missing from the academy curriculum. We developed the world’s first tea 101 course online about nine years ago before it was the thing to do. And we’ve just had so many positive comments from that course over the years.

    World Tea Academy Foundation Course
    World Tea Academy Foundation Course

    Dan: The Foundation Course is only $85. It is a self-paced course in eight lessons that covers a broad range of topics from tea types and origins to cultivation and processing, brewing techniques, and tasting tips, as well as ceremonies and culture, serving etiquette, health benefits, and even food pairing.

    Why is basic education in tea needed more now?

    Sharyn: If you look at coffee, the specialty coffee industry has gone from instant to granulated freeze-dried coffee to professional baristas.

    When people walk into a cafe and want to know about a coffee product, where it comes from, how it is processed, and how to prepare it, all that information is available.

    We’re still so far behind in tea. Go into a café and the only thing you usually get offered is English breakfast, Earl Grey, Peppermint, or Chamomile. And that’s why education is critical to the tea industry moving forward.

    We want to change that. We want World Tea Academy to be the best education platform in the world and to have a lot of exciting content so that we inspire younger people. I think that’s the key to moving forward. So that’s one of the things we want to focus on: how can we make tea a bit trendier and easier to understand? We want to share the amount of different teas out there and how fascinating tea can be.

    We’ve got some really good ideas, especially on the specialty side, that we’ll release in the next month or so. That’s one of my key focus areas.

    World Tea Academy Core Courses
    World Tea Academy Core Courses

    Dan: Retailers rely on well-trained staff. Kevin Gascoyne, a partner at Camellia Sinensis in Montreal, told me that the amount of information most clients need is quite small. But he said, “All this in-depth information helps to drive the company culture and inspire the staff to sell it.  It keeps their geekiness and enthusiasm for the product alive. It also drives that percentage of the tea-drinking population that is really thirsty to know more and more because it’s become an intellectual, learning, and collecting hobby, not just a gourmet hobby of consuming.”

    Sharyn: We are so grateful to the coffee industry because the baristas are already there. They already understand what it takes to educate people in specialty coffee. If we can educate the baristas, many are already doing pour-overs, and they are using AeroPress. They’re using all the modern tools for serving coffee to brew tea. We’ve been doing this now for, you know, for four or five years in Australian Tea Masters. We’ve been educating our students in using the alternative brewing methods that they use for coffee with tea. So, you don’t need to go and get an extra tea person. Often, these businesses can’t afford to hire a tea specialist, so we must try to train the hospitality staff.

    We want to show them their options without changing how they do things in the cafe.  For example, they can serve tea using coffee equipment. When I did one of the classes last year in Singapore, we put tea in the group heads on the espresso machine and ran some trials, and it was quite an amazing experience. So, there are lots of things that just haven’t been done. And I think once you show the baristas or the staff in a cafe, they’ll be excited when they realize what can happen with tea.

    It becomes easy to serve tea with just a bit of knowledge. This is where the Foundation Courses are very important because the Foundation Course will give a barista some good basic knowledge about tea, and that’s why we’ve chosen that to be one of the priorities. It is also a great tool for beginners in tea and the public.

    So yes, I think the people are already there — they just need to be educated. We don’t need to go and look for people; we need to utilize the people already there within the hospitality sector. Of course, don’t forget the bar staff. The idea of integrating Bar and Hospitality with the World Tea Expo is a great opportunity to cross over into education.

    Dan: I experienced that in Australia, where shop owners present themselves as specialty beverage retailers instead of dedicated tea or coffee shops. There was always an expresso machine and a selection of high-quality tea. Retailers assume their customers prefer premium beverages of all types.

    Sharyn: The American market is very different. I’ve educated tea enthusiasts and professionals in many countries, and consumer preferences in each country are very different. Take Singapore; we have offices there, and flavor profiles for clients are very different than flavoring levels in the US. Australia, in contrast, prefers minimal flavor levels. You also have as much as 30 to 40% higher flavor levels in the US and Canada. There’s a big gap compared to the specialty tea market, where you’re trying to have pure teas. Flavored teas are a great stepping stone to more sophisticated teas. I think there’s a massive opportunity for the specialty tea market now.

    World Tea Academy Advanced Courses
    A sample of the 14 Advanced Courses offered by World Tea Academy

    Dan: You’ve designed it to be broad-based. Who benefits from this training?

    Sharyn: I think the hospitality sector, you know, number one.

    The basic course is for the general public and the hospitality sector, so they will start asking questions like: Why can’t we have good quality tea?

    So, education in general. Just educate them to realize that tea is quite an easy beverage to serve, and hopefully, with a bit of knowledge, there’s some new excitement happening. Also, educate them about the varieties; I mean, we literally have thousands of different tea types available, so we have so many opportunities to excite people.

    Dan: In announcing the refresh, Questex said there will be new opportunities to conduct face-to-face training. I owe a lot to STI volunteers like Suzette Hammond, who invested thousands of hours in face-to-face instruction. Norwood Pratt once told me that to really understand tea, “each one, tea one.”

    Sharyn: I’ve been teaching mostly face-to-face for the last ten years. We did develop the online course about eight years ago, but, you know, all our courses are about tea mastery in the modern sense of tea mastery. You know, this is one of the reasons I got involved in education. I tried to learn about tea. It was just so difficult to learn about the global perspective of tea in one location, and that is where we really want World Tea Academy to be the best education platform in the world.

    You could go to China and learn about their teas, and you could go to Sir Lanka to learn about their teas, but pulling it all together was very difficult.

    So, I think that has been helpful. And we will continue with those face-to-face classes. We still hold those classes in Singapore, Sri Lanka, Indonesia, and Australia. But you know, the thing is, people are busy these days. So online is very helpful. We want to make the courses much more self-paced so they can really sit and relax and enjoy their education online.

    They both have their place. They’re both very important. And, well, the World Tea Expo is still a great venue for people to come in and have a great experience, cram knowledge for two to three days, and learn a lot about tea.

    I will be there. This year is exciting, of course. And it’ll be exciting to see the new speakers that they’ve got because they always manage to pull a good lineup of speakers. Anyone interested in tea will find it a great place to go.

    Photos are courtesy of Australian Tea Masters — all screenshots are from the World Tea Academy website.

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    Episode 150 | Australian Tea Masters CEO Sharyn Johnston, the new Head of Education at World Tea Academy, says her company built a modern online education platform with enhanced content for the Academy to train waitstaff and advance the quality of specialty tea in food service. “One of the things we’ve already introduced is a new Basic Foundation course in tea. We’ve got some fantastic ideas for the future, and we want to build on that,” she said.

  • A Humble Titan in Specialty Tea

    In 2023, the tea industry said farewell to several notable figures. In this episode, we pay tribute to David C. Bigelow, Jr., an industry icon who died in June at 96. A member of the silent generation born in the roaring 20s, David was a World War II veteran and 1948 Yale University graduate who transformed the specialty tea segment. He steered a boutique tea blending business launched in his mother’s kitchen into a multi-million-dollar mass-market brand. Joining us today is David’s daughter Cindi, President and CEO of Connecticut-based and family-owned R.C. Bigelow, a $250 million B-Corp known for innovations that redefined tea service in restaurants and grew the company to become the US market leader in specialty tea.

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    Bigelow Tea President and CEO Cindi Bigelow reflects on her father’s innovations in specialty tea.
    David C. Bigelow
    David C. Bigelow, at Avon Old Farms School in Avon, CT

    David Bigelow’s Tenacity Established Specialty Tea in US Grocery

    By Dan Bolton

    The 55 million members of the Silent Generation were hardworking and humble. Survivors of the Great Depression and the horrors of war – they were careful with their money, patriotic, and ambitious. The generation displayed characteristics of thrift, simplicity, patience, and a need for financial security and comfort. Cindi Bigelow is the third generation to lead Bigelow Tea, founded in 1945 by her grandmother, Ruth C. Bigelow. During her years as chief executive, sales have increased from $94 million in 2005 to more than $250 million. Bigelow Tea produces over 100 million-units of tea boxes annually and employs 450 people.

    ““My father was my mentor for my entire life, personally and professionally. He never wavered from the traits I admired the most. He was a humble, grateful, and kind man. He leaves a big hole for my family, our extended family at Bigelow Tea, and far beyond, but we will continue with the lessons he taught us all… think about others before self.”

    – Cindi Bigelow

    Dan Bolton: I speak for many who admired your father for his business success, the life he shared with your mother, Eunice, the family he reared, his philanthropy, and the quiet impact he exerted at a time of transformation. He was a man who led by example.

    Cindi Bigelow: I just hope to share with the world, especially those in the tea sphere, the story of how my father and my family were so influential in bringing the specialty tea category to where it is today.

    Dan: Let’s begin the interview there. Could you talk about his role in expanding distribution and pricing? He pioneered a way of looking at tea that forced it up higher on a shelf in grocery stores. There was always an expensive tea from England, but this isn’t an import; this is tea blended and packaged in the United States – and your dad was doing something quite extraordinary.

    Cindi: Well, first, it goes back to him expanding his specialty tea category. My grandmother introduced specialty tea when she created Constant Comment in her kitchen. She also expanded it to include many different flavors. Now, all of those teas were sold in gift shops.

    When my father took over, he modified the tea offerings in the specialty tea category as well as their flavor profile.

    He was the one who transitioned into the grocery stores, where he had to build an entire shelf presence. With his broker team and distributors, they carved out space for the specialty tea category, which was priced at a premium level because it was not a commodity tea. There was a lot more that went into it.

    But it was a very slow build.

    His tenacity is why we’re now number one because when it started, no one even knew what specialty tea was, and no one wanted to spend that kind of money on it. They had to go through all kinds of creative ways to get it on the shelf and then keep it on the shelf — it was completely new in the industry.

    David C. Bigelow with his mother Ruth and father David Bigelow, Sr.
    David C. Bigelow, 33, with his mother, Ruth, and father, David Bigelow, Sr.

    Constant Comment
    Constant Comment

    Dan: In 1945, a 2.25 oz jar of Constant Comment sold for less than 75 cents, a “premium” price point. The price had more than doubled by 1960, at a very early stage of consumer awareness of the specialty tea category retail. R.C. Bigelow blends were “top shelf” packed in tins with premium Ceylon tea and ingredients. Sales, however, were a modest $1 million. By 2005, under David Bigelow’s leadership, sales increased to $94 million as the brand transformed into food service and a mass-market favorite that retained its appeal as a premium blend.

    Cindi: Well, it wasn’t until the ’70s that my parents started to put the product into foil and then fold cartons. That started because my father’s forays into the food service arena with the individual product team went back. He had been at the University of Hawaii, and they had our product in loose bags in a basket.

    They came back and said that just doesn’t seem like the right way to sell it. So, they found a company that could put it in foil. It was not ever done before. And we started producing foil-wrapped tea bags going into boxes that we could now sell in the food service.

    That’s when he realized this would revolutionize the tea industry if we could get this on the retail shelf because you can bring the ring down so it’s a little bit within reach of everyone to enjoy a cup of tea, which is still our motto. We want everyone to be able to afford a cup of Bigelow tea, but it is still premium and is no longer in a canister.

    So, he moved us into foil wrappers to be able to handle the food service arena brilliantly. At the time, we were first into the food service and away-from-home marketplace.

    Then, with that, they recognized that these cartons and foil individual wraps could make a big difference on a grocery shelf, so they started in Arizona and tested it down there, and it was a huge hit. Sales went up three times. From there, it was rolled out throughout the country.

    We went from pneumatic machines to IMA machines and Teepack Constanta. He completely revamped the organization in the 70s and early 80s.

    Dan: Something else he did to encourage the selection of tea was to put those foil packs in tea chests on the counter or bring them to the table, where the waitress would say, “Please choose from our selection of fine teas.” There may have been a selection of 8 or 10 in the chest.

    Cindi: He had a great team of people in R&D (research & development), one who also passed away a few years ago was brilliant in creating the tea display chest, which again completely revolutionized the way the restaurant business, the catering business, everything about it they were not afraid to really push into industries with products with packaging that had not been seen before.

    One of the points of this article is to let people understand the impact that he and his team had. If he knew I was giving this interview and using his name and not listing everyone who did all the work, he would be very upset with me, Dan. It’s under his leadership and his drive that our company was able to transform the tea business.

    Dan: Who did he pal around with? Was it the guys at the grocery chains like Kroger and A&P? 

    Cindi: Believe it or not, my parents established really close relationships with the distributors. He was huge down in Florida. I can’t think of the names of all the distributors and brokers. They were so close, so close. Also, they had really good friends in the tea industry.

    My father was wonderful, but networking wasn’t part of his MO. And I always admired that about him. He let the brokers and distributors do the work. He believed in letting them take the lead and do what they excel at. He made sure they were educated, they knew who we were, and then let them go.

    Dan: Will you help readers better understand the breakthrough years when Bigelow expanded from a niche gift shop and regional brand to reach markets in the big cities and eventually saturation across the country?

    Cindi: Well, we weren’t dominant anywhere in the 60s. We were in California, which was a big market for us. It wasn’t a national brand. If you have no sales, you dilute it. Moving into the big cities, there are even fewer sales. So, there was no market where Bigelow was dominant.

    We were in gift shops in the ‘60s and on university campuses. A lot of the college kids enjoyed Constant Comment. It was cool to drink, Constant Comment* ” But sales were so small. We finally achieved $20 million in sales in 1985. So, we were a very small company. In the ‘60s, sales were a million and a half maybe.

    David and Eunice Bigelow
    David and Eunice Bigelow in the tea-tasting lab at Bigelow Tea

    Dan: There was a business breakout, though, during the ‘80s

    Cindi: Part of that growth was the foldable cardboard packaging and carton boxes on the shelf from the late 70s to the early 80s. At that point, we took off because we were now very stackable. We could have a price that was more thoughtful of the consumer. Then, there were line extensions. My father really got into the herbals in the ’80s and expanded to green teas in the ’90s. There weren’t even any green teas out there. Bigelow tea is the one that would put green tea on the shelf. I still think it is such a great product to consume. It is so helpful. But to be honest, there are many green teas out there that are very hard for the average consumer to enjoy. We are very blessed that our green tea is number one. We have a 40% share, and that is because we believe that our taste profile is a very drinkable, enjoyable tea. The 90s was a real rocking time for us for sure.

    Constant Comment in tins
    Constant Comment in tins

    Cindi: Truth be told, Mo Siegel started the herbal business with the launch of Celestial Seasonings. He pioneered the herbal category.

    My father looked at it and wasn’t quite sure. He asked, “What is this? Is this where we want to be?” Because he was a tea guy. He was a camellia sinensis guy. And you know camellia sinensis people are camellia sinensis focused, and so he, you know, waited a few years and then with good counsel said, “You know what, I do think we want to get into the herbal arena.”

    Today, the herbal category is the largest in specialty tea, hovering around almost 60%. So, we are the number two player. We’re number one in the tea arena, within one specialty tea the number one tea, but in the herbal subset, we are number two, but we are gaining and getting a lot of attention for the good herbs we are launching in that arena. They are experimental.

    My father’s foray into the foil wrap, which protects the vulnerable oils, whether it’s the Camelia sinensis or the volatile oils of a chamomile or a mint, that’s what gives you the health profile. That’s what gives you the taste profile. So, putting that into the foil allowed us to put those kinds of mints in there to protect them from losing it and getting exposed to light air moisture. And so, when we did move into the herbal category, we were able to, you know, move in in a big way, and it’s a big part of our business now.

    “He didn’t have to pass away for me to appreciate him. He knew I appreciated him every single day, and that’s one thing that I’ll be able to carry with me forward even though he’s gone. He knew how much I loved him.”

    – Cindi Bigelow

    Dan: So, let’s discuss his character, integrity, and worldview. David is admirable, in part because of context, as these guys were beaten down by the depression and fought a war. Your dad was a Japanese military interpreter. The survivors came home, earned degrees, started businesses, built companies, and prospered. The death and destruction, fears and dreams, and experiences changed their point of view and made them better human beings. In the family business, you describe your dad as a mentor, someone you admire. That’s a good starting point.

    Cindi: Well, I think, watching him in action, watching him listen to people, watching him ask questions, watching what an amazing conversationalist, watching how much fairness meant to him, you know, making sure everybody has a voice, watching his reaction if he was getting what he considered to be an untruth or sort of a slippery slope answer.

    You know, all of those are really what formed who I am today: having a father who wasn’t greedy, having a father who didn’t focus on making money, having a father who never talked about money, having a father who would be generous with you, but just was overall all careful with the dollar.

    I don’t say that in a way that he was afraid to spend it, but he just didn’t need to buy many things. We had one nice car. I remember when we got a Lincoln Continental in the 70s. He was very proud of himself and the Lincoln Continental, just in his own way.

    He was always there whenever I needed somebody or something. So that’s how I’ve tried to be with my own family: when that phone rings, I pick that phone up. They want me to drive up. They want me to go somewhere. They want me to fly somewhere. I do whatever it takes. Your family is first, and I learned that from him.

    I run this company where it isn’t about making money. I mean, you have to make money. You must be able to buy the things you need. Money, to me, means paying the employees a bonus.

    I learned that from him.

    Dan: So, let’s talk about his philanthropy for a minute. He cared about his neighbors, community, and schools. He established a local foundation to support local causes. Your company donates more than $800,000 a year.

    Cindi: Well, he loved to share the story of when he started the Bigelow Tea Community Challenge 36 years ago. He was motivated by me; he said, “You know, I’m watching my daughter give so much money back to the community.” He rallied this community around this event, donating more than $2 million to charities in Connecticut (See below).

    He said, “I want to do it in a bigger way.” And not in a competitive way. So he started to put funds in place that he was able to distribute to the community, with the largest being the Bridgeport Public School system. So yeah, for a good 20 years, he has been very, very philanthropic, and you know, it’s very sweet to talk about what triggered him. You know, he was not a man to have an ego, right? So he said, “I like what she’s doing. I want to do that, too. So, it became a big part of my parent’s life. And it’s something that they’re very proud of, and it is a great legacy.

    The Foundation will continue focusing on education in the Connecticut Bridgeport area. He really did love that he would always be so impressed he would go whether it was the high schools we would be putting on performances. Dad and Mom would be funding the costumes, lighting, and music, and he would be so proud when he came back about what he saw and always so impressed with the students. He would go to the STEM programs, the robotics, the girls that code, and my mother as well. They were so touched by what they saw in the community, and they got to see firsthand, and he got to see firsthand, before he passed for many years, the good work of his Foundation.

    Eunice, Cindi and David C. Bigelow
    Eunice, Cindi, and David C. Bigelow

    Dan: He made a difference in his 96 years in tea and leaves a legacy in your work.

    Cindi: Oh my God, everything I do rests on the shoulder. He’s the first one to tell you that everything we do is on somebody else’s shoulders. And you need to honor that.

    I think your original question was, ‘What was it like being his daughter?’ You know, he did do it all. He wasn’t a different guy in the office than at home. He did have a little bit of a temper when he thought you weren’t telling the truth. But he was a very kind individual that was very engaged. I always knew he had my back. He was always there for me.

    The company felt the same way. I never felt shortchanged, not for a minute, not for a minute. The company certainly felt loved by both my mother and my father. And so it truly was a family. I mean, I didn’t know any better.

    I was very little, wearing an outfit and handing out Christmas presents, as was my sister to everyone at the Christmas party, and my mother said to me, ‘You have to stop kissing everyone. You’re just going to get sick.’ I didn’t know anything except for the family business.

    He loved tea so passionately that I don’t know if I’ll ever be able to do it like he did. He was passionate about the product, right? I consider myself more of a businesswoman who loves tea, and I think I’m pretty good with tea, but he was a tea person who ran a business — different story. So yeah, I was very lucky. I was very lucky.

    I was very fortunate to have good schooling leading up to my running the company, but he was a great teacher. Perhaps my greatest teacher.


    *Yes, it is true that musical composer and singer Leonard Cohen, in his famous love song Suzanne, was inspired by the brand. Cohen told NPR in 2016 that the line, “and she feeds you tea and oranges that come all the way from China,” was, in fact, inspired by Constant Comment. “She fed me a tea called Constant Comment, which has small pieces of orange rind in it, which gave birth to the image,” he said.

    Related: David C. Bigelow’s Obituary published in the Palm Beach Post

    David’s Favorite Tea

    “He loved our Ceylon Premium Tea, which was really put together for the airline industry,” recalls Cindi Bigelow.  We sold a beautiful Ceylon product in that category, and he loved that tea.  It was his absolute favorite.  And, you know, you’d compete with other companies to sell to the airline industry, and you couldn’t quite describe to them that the price they were getting for that outstanding Ceylon tea was like nothing else you would ever imagine—people who know this tea love to sell it for you. So, that was his favorite. He had that every single morning. True story: During COVID-19, we had difficulty getting that tea and had some difficulty shipping from Ceylon. What we could get was different from our gold standard, and he absolutely knew that, and he stopped drinking it just like that. “I’m not drinking it until we get the good stuff back,” he said.

    Bigelow Tea Community Challenge

    Seventy-nine sponsors contributed to the 2023 campaign, including several prominent tea industry suppliers. Beneficiaries include YMCA of Fairfield, Mercy Learning Center, Cardinal Shehan Center, Neighborhood Studios of Fairfield County, Center for Family Justice, Connecticut Food Bank, Operation Hope, Burroughs Community Center, Grasmere by Park, Caroline House, Bridgeport Rescue Mission, Janus Center for Youth in Crisis, Norma Pfriem Breast Center, Bridge House, CT Challenge, Taylor YMCA, Camp Hi Rock, Horizon’s at GFA, McGivney Community Center, Pivot Ministries.

    Photos are courtesy of Bigelow Tea—special thanks to Cindi for sharing family photos.

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    Episode 148 | In 2023, the tea industry bid farewell to several notable figures. In this episode, we pay tribute to David C. Bigelow, Jr., an industry icon who died in June 2023 at 96. David transformed the specialty tea segment in the US, steering a boutique tea blending business launched in his mother’s kitchen into a multi-million-dollar mass-market brand. Joining us today is David’s daughter Cindi, President and CEO of Connecticut-based and family-owned R.C. Bigelow, a $250 million B-Corp known for innovations that redefined tea service in restaurants and grew the company to become the US market leader in specialty tea. 

  • A Tea Historian Recounts The Act of Defiance that Cost the British Crown its Colonies

    The defiant American colonists in December 1773 who cheered the destruction of tea in Boston Harbor by 150 patriots in disguise were witnesses to history. The loss infuriated Parliament, which passed the punitive Coercive Acts of 1774, closing Boston Harbor and repealing Massachusetts’s colonial charter until the cost of the tea was reimbursed. Known as the “Intolerable Acts,” these measures convinced colonists to take up arms, leading to the deadly confrontation at Lexington and Concord, New Hampshire, that began the American Revolution in April 1775.

    The year-long commemoration of the Boston Tea Party counts down to a grand-scale live reenactment on December 16 with special exhibits and artwork, virtual presentations and webinars, theatrical performances, and the dumping of a thousand pounds of loose-leaf tea (no tea bags) donated to the Boston Tea Party & Ships Museum.

    Listen to the interview.

    Tea Historian Bruce Richardson on the 250th Anniversary Celebration of the Boston Tea Party
    Bruce Richardson
    Author and tea historian and Elmwood Inn Fine Tea founder Bruce Richardson

    Mighty East India Company

    By Dan Bolton

    Bruce Richardson, “The Tea Maestro,” has shared his love for tea with the world for 30 years. Bruce, a classical musician and baritone soloist from the state of Kentucky, said that in 1995, he “put down my baton and picked up a cup of tea to travel the world.” His son now operates the importing and blending company that he founded.

    “So now I’m probably best known as the roving ambassador for Elmwood Inn Fine Teas,” he said. Bruce has written hundreds of articles and authored and co-authored 14 books, including “The New Tea Companion” with Jane Pettigrew and A Social History of Tea: Tea’s Influence on Commerce, Culture, and Civility. He is an authority on tea culture who speaks frequently in public and is widely quoted in the national press and television. He has served as tea historian and Tea Master for the Boston Tea Party Ships & Museum since 2011. Who better to recount the momentous decision to defy the British King and Parliament by tossing 340 chests into the sea, lighting the fuse of rebellion 250 years past?

    “When we talk about the Boston Tea Party, we want to put it into historical context, what was happening both in Europe and the colonies at that critical point around 1770 until the time of the Tea Party, which was 1773.”

    – Bruce Richardson

    Dan Bolton: Will you explain tea’s central role in the confrontation between the colonists and the King?

    Bruce Richardson: When we talk about the Boston Tea Party, we want to put it into historical context, what was happening both in Europe and the colonies at that critical point around 1770 until the time of the Tea Party, which was 1773.

    Many people don’t know that America was just as much in love with the ritual and tea ceremony as their cousins back in London, Bath, or even over in the Netherlands.

    The ladies of Boston, Philadelphia, New York, Charleston, and South Carolina were enamored by the tea ritual. They had furniture specially made in their living rooms to entertain their friends and have tea. So, this was what got us into trouble.

    King George III says, “The ladies of Boston will pay anything for their tea.” He later regretted saying that because he lost one of his greatest colonies over a cup of tea.

    In the 1770s, Boston was consuming copious amounts of tea brought in on board merchant ships — and some illegally. The only tea that could be brought in was through the Honorable East India Company, incorporated by Queen Elizabeth I in 1600.

    The problem began with the taxes on tea being so high that the price was going up and up. The Dutch saw an opportunity to undercut the East India Company by smuggling tea into the colonies. So, by 1770, the British East India Company was about to go under, and they told Parliament it looked like if “John Company” went under, the government would go under, and the banks would collapse.

    “We are a company that’s too big to fail,” they said.

    So, Parliament gave them the option of having a clearance sale on the tea piled up in their warehouses in London.

    All that tea came from only one country, China; no tea was grown in India then, and there was no tea in Sri Lanka. The Japanese were growing tea, but they weren’t exporting it.

    So, all the tea that went into Boston Harbor or the teacups of Jane Austen all came from just one country, China.

    The tea was coming into the London warehouses but wasn’t going out fast enough. So, it started to pile up and get old – it had a shelf life. So, Parliament, even though deeply indebted, said it would allow the East India Company to ship 544,000 pounds of tea out of its warehouses to the colonies without paying a tariff.

    On September 27, 1773, seven ships started to leave the Port of London on their way to the colonies. Now, they weren’t just going to Boston; they were also going to New York, Philadelphia, and all the way down to Charleston, South Carolina, because these were the major tea-drinking cities of the Americas. So, the ships left and made their way over to the colonies towards the end of the year.

    On November 30th, the first ships started arriving in Boston; four ships were sent to Boston  showing you how much tea was being consumed then. One Boston-bound ship, the William, was lost at sea. One ship arrived at each of the other three cities.

    Well, Boston pretty much had to make the decision. The other cities said, “Well, Boston, it’s up to you. If you take this tea in, fine. If you don’t, we will follow your lead. Whatever you do, we will follow.”

    The Polly landed at Philadephia and was turned around, fully laden, and sent back to London. The same fate awaited the late-arriving Nancy, bound for New York. Charleston seized the cargo of tea and placed it under guard in the Customs House.

    See: The Tea Maestro

    The tea coming in was actually cheaper than previous shipments because no tariff had to be paid to Parliament. There was, however, a small tax that the government retained on tea to pay for royally appointed governors in the colonies.

    And so that’s what was the rub. That was the straw that finally broke the camel’s back.

    Once people learned the tea was coming, they got together almost weekly to talk about what would happen with the tea. It all came to a head on December 16 of 1773 in the Old South Meeting House. Thousands of people crammed into that square around that building to decide what to do. They couldn’t make a decision. The ships were sitting in the harbor. Everything had been offloaded except the tea. And finally, Samuel Adams said, “We can do no more.” And that was, we think, the signal for his people he organized to go down and destroy the tea.

    And that’s what happened over the next two and a half hours. Tea valued at nearly 10,000 pounds went into Boston Harbor that night. Today, the value would be well over a million dollars.

    • Faneil Hall
      Faneuil Hall

    Witness the 250th Anniversary Reenactment

    On December 16, 2023, Boston will commemorate the 250th Anniversary of the Boston Tea Party, a moment that forever changed the course of American history. On this day, the collaborative efforts of multiple organizations will culminate in a grand-scale reenactment of the Boston Tea Party.  A full evening of reenactments will play out in 4-parts across the City of Boston at several historic locations.

    Dan: Several different teas went overboard that night. Will you describe them?

    Bruce: One of the questions I get often is, was that brick tea? We know it wasn’t tea bags, but not brick tea. It was all loose-leaf tea. All the brick tea went the northern route, through Mongolia on camel’s backs and horses, to make its way to Europe. Loose tea came through the East India Company. So that’s what went overboard that night.

    It’s interesting that the tea went into the harbor at low tide, maybe two and a half feet. And all that tea started piling up alongside the ships. And men had to go out in rowboats and with their oars to knock haystacks of tea down to get it into the water to be destroyed.

    When I talk to audiences anywhere, they are always fascinated to know this tea comes from only one country, China, but also that of the five teas tossed overboard. Two of them were green teas. And three of them were black teas.

    The major portion of the 340 chests, and when we say chest, we mean a large wooden case that held this tea, often lined with moisture out. The chests could weigh anywhere up to nearly 250 pounds. So those all had to be hoisted up out of the ship’s hold and broken open to destroy them.

    They held five different teas; we know what they were because the East India Company assembled an invoice over the next few months listing all the different teas by category, how much each weighed, and how much value they all had because they wanted reimbursement. So, the main portion was bohea, a black tea from the Wuyi mountains. The other black tea was Congou, a very well-made black tea, and then the third one was Souchong (today we know as Lapsang Souchong and then the two green teas were Hyson green tea and Singlo from the Sunglo mountains of Fujian Province.

    Dan: The Tea Act allowed the East India Company to sell tea directly to loyalists, cutting out colonial merchants and leading to a boycott of tea. Destroying the tea cost the British government, but local merchants in all the colonies also lost significant revenue because drinking tea was suddenly unpatriotic only loyalists drank it.

    Bruce: The arrangements through Parliament, through the East India Company, to go through the people who were loyal to the King. These were all loyalist merchants who would receive this tea; it wasn’t just the common everyday merchant down the street. And that, again, was another thing that rubbed colonists the wrong way.

    Bruce: It wasn’t patriotic to drink tea after the 1773 event, but even leading up to that, people got together and signed letters saying they would no longer drink East India Company tea. This caused a problem because they still had all the tea-making apparatus. They still had beautiful teapots and teacups. And the ladies of Boston wanted their tea times. So, they went out into their gardens and orchards to find whatever they could to go into those teapots to make something colored water they could serve. So, you had a great advance in people drinking herbal or fruit teas at that time. They called their teapots Liberty teapots. These teas were called Liberty teas because they contained none of the tea that George III consigned.

    They were making a statement about not drinking Chinese tea anymore.

    Dan: None of this tea was shipped directly from China to the United States; it was sent to London, weighed, taxed, and stored before sailing six weeks across the Atlantic. This meant the tea was never as fresh as tea shipped directly to the colonies by the Dutch.

    Bruce: There was never a direct shipment of tea from China to the Americas until the first January after the United States was formed. The very first ship, the Empress of China, that left the port of New York bearing a flag of the new United States, traveled to Canton, loaded with all the American black ginseng they could find in the colonies. And guess what they traded it for? They traded it for tea. And so a huge amount of money was made on that very first shipment of tea back to the United States.

    Dan: It turns out there was a huge market for the 242 casks of New England and Appalachian ginseng. American ginseng was so popular in China that that continued for decades.

    Bruce: Indeed, the Chinese could never get enough ginseng. They were delighted to have it. And, by the way, they said, you can take all this tea back with you.

    Patriots toss the King's tea overboard.
    Patriots toss the King’s tea overboard. Photo courtesy December16.org

    Dan: Let’s flash forward. This is a delightful opportunity, a first glimpse or prelude to the nation’s 250th anniversary. In two weeks, everyone in Boston will turn out to watch the reenactment. The Boston Tea Party & Ships Museum has been collecting tea from donors to toss overboard. Will you share some exciting things that will make this a fun and authentic celebration with listeners?

    Bruce: The Boston Tea Party & Ships Museum started a dozen years ago because the mayor asked, “What’s the most iconic event in our history… And we don’t have a museum to interpret that?”

    Even before they poured the first concrete, they came to me to say they wanted to get the story right. We want to know what the origin of the tea was. We think that’s important for our museum.

    So, I’ve been with them all those years, and we have the museum there rising out of Boston Harbor. We have two ships that are replicas of the ships that were there in 1773. People can go through an interactive display and immersion into the days of the colonists, go into the hold of these ships, and actually see one of the tea chests that was broken open in Boston harbor. We even have a vial of liquid tea made the next morning from some of the tea leaves that washed up on shore. Over two million people have come through the museum and finished drinking tea in Abigail’s tearoom overlooking Boston Harbor, where they can taste the five different teas tossed into the harbor that night.

    So, in Boston on December 16 of this year, the entire weekend will have events that will have reenactments of the Old South Meeting House of the discussions going on between the city leaders and the people who were or just adamant about throwing the tea overboard. And then we’ll have Fife and Drum Corps and bands, all leading people in parades down to Boston Harbor.

    The Boston Tea Party ships museum will set up viewing stands, and we will re-enact the Boston Tea Party once again, with tea going overboard. We had over 1,000 pounds of tea going into Boston Harbor that night. We have a certificate signed by the cities that says we can put tea into the harbor now because it’s illegal to dump things like that into the harbor. But we’ve got it all taken care of. Tea is highly biodegradable and there are no tea bags. Everything must be biodegradable.

    Bruce: Most colonists really didn’t want to separate from England. They just wanted representation if they were going to pay taxes, they wanted to have a representative in parliament that looked after their needs. So it wasn’t until this event, the Boston Tea Party, that the tide started to change, and people like Samuel Adams started to think, well, there’s no going back. We’ve gone too far; we might as well just go ahead and form our own country.

    If it had not been for the Boston Tea Party, the separation may have come, but it may have come years later than when it did.

    Boston Tea Party Ships & Museum
    A full-scale replica of the ship that sailed the Atlantic bringing tea to the colonies.

    Boston Tea Party Ships & Museum
    Boston Tea Party Ships & Museum

    Tour Hours: 10 am – 4 pm
    (866) 955-0667 | 306 Congress St.
    Boston, Mass.

    Boston Tea Party Ships & Museum

    Boston Tea Party Museum
    Historical interpreters, interactive exhibits, full-scale replica 18th-century sailing vessels, and historic artifacts are just some of what you’ll experience during your visit. Ticketed museum experience includes sections 1-5. Sections 6 & 7, the museum gift shop, and Abigail’s Tea Room are open to the general public without a museum ticket.

    Photos courtesy Boston Tea Party Ships & Museum | December16.org
    December 16 Boston Tea Party Reenactment

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    Episode 145 | On December 16, 2023, Boston will commemorate the 250th Anniversary of the Boston Tea Party, a moment that forever changed the course of American history. On this day, the collaborative efforts of multiple organizations will culminate in a grand-scale reenactment of the Boston Tea Party. Author and tea historian Bruce Richardson, “The Tea Maestro,” has served as Tea Master for the Boston Tea Party Ships & Museum since 2011. A renowned storyteller, Bruce recounts the momentous decision to defy the British King and Parliament by tossing 340 chests of tea into the sea, lighting the fuse of rebellion 250 years past.

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